- How do I get help
with the initial setup and configuration of my Cobalt RaQ
server?
- What are the
capabilities of a RaQ server?
- Where can I get
pricing information and or additional sales-related
support?
- Where can I get
additional support once I've gotten started?
- What are your
Support Policies for services and applications running on my
RaQ 2 server?
- Is there a list of
Supported Applications?
How do I get help with the initial setup and
configuration of my Cobalt RaQ server?
The most effective way to get started with your RaQ server
is to thoroughly read the RaQ 2 User's Guide. If you did not
receive a hard copy version with your order, please download the PDF
version for printing or an on-screen reference.
We've also completed version 1.0 of our Quick Start Guide.
What are the capabilities of a RaQ server?
Each machine can handle over 250,000 emails, and over 10
million web page requests per day. It supports both domain
name virtual and name-based (or "IP-less") Web hosting, DNS,
SMTP (e-mail relay), FTP (file transfer), and telnet.
For more detail about product capabilities, please visit
Cobalt's site at: http://www.cobaltnet.com/
Where can I get additional support once I've gotten
started?
Support is available through our (online form) or telephone at
800-699-9748
We also recommend the following resources from Cobalt's Web
site:
- Knowledge Base - contains questions and
answers to many difficult and complex issues.
- Mailing List (Web
archive) - the web versionof the
mailing list.
- Mailing List - send email to: majordomo@cobaltnet.com
with subscribe you@email_addr.com in the body of the
message.
Where can I get pricing information and or additional
sales-related support?
From the Cobalt Networks web site. If you have specific questions about
your Dedicated Hosting needs, please contact our Sales Team by
email to: sales@alwaysonline.net
What are your Support Policies for services and
applications running on my RaQ 2 server?
Currently AlwaysOnline.net only provides Technical Support
for the following core services on RaQ 2 servers:
- Web Server (port 80 - normal "http" requests)
- FTP Server (regular publishing and Anonymous FTP
services)
- FrontPage extensions (only
those configured through the browser
interface)
- Email Services (POP accounts, Email sending/relay, Email
receiving)
- DNS Services (we encourage users to run
their own DNS, but we offer primary services on request. Please
see the FAQ section on Domain Name Service.)
Note: All of these services MUST be managed via the browser
GUI interface (i.e. http://your_site.com/admin/)
Is there a list of Supported Applications?
(Cobalt-supported Downloads)
There is no current official list of Cobalt-supported
applications. There are a number of downloadable files
available on their FTP site: ftp://ftp.cobaltnet.com/. You should check
there often and also look into
If you have an interest in running a particular application
or service that isn't already installed on your RaQ 2
server, consult Cobalt's support web site at: http://www.cobaltnet.com/support/. You can
either search their knowledgebase or search through the
archived mailing lists. The mailing lists are extremely
valuable for finding hints and common problems when attempting
to run services like Majordomo (mailing list software),
configure Sendmail (the mail transfer agent), and modify
default settings.
Please note: Once you go outside the confines of
the web browser GUI interface, neither AlwaysOnline.netnor
Cobalt will be able to easily troubleshoot or support your
server if you have problems. Experiment with extreme caution
and when in doubt, consult your local area Linux (Unix)
or Cobalt
guru.
