General FAQs

1. How do I get help with the initial setup and configuration of my Cobalt RaQ server?
2. What are the capabilities for a RaQ server?
3. Where can I get pricing information and or additional sales-related support?
4. Where can I get additional support once I've gotten started?
5. What are your Support Policies for services and applications running on my RaQ 2 server?
6. Is there a list of Supported Applications?
   

Server Maintenance and Administration FAQs

1. Where do I access statistics for my individual Web sites?
2. Where do I retrieve "access_log" files to run local reports with WebTrends or another program?
3. How do you password protect a directory?

DNS FAQs

1. What is DNS?
2. Can I use Alwaysonline.net to do my DNS?
3. How do I provide DNS via my RaQ or RaQ2 server?
4. What is "IP-less" or "Name-based" Web Hosting?
5. How do I add Web site domains to my server that will use my DNS?
6. How do I register my Cobalt RaQ DNS server with InterNIC?

E-mail FAQs

1. How do I add POP (E-mail) accounts?
2. How do I set up my RaQ server to "catch all" e-mail addressed to a certain domain, ie., anyname@my_site.com?
3. How do I configure my e-mail software client to send/receive e-mail from my domain?
4. How do I enable my RaQ server to allow outgoing SMTP requests or turn on e-mail relay?
5. How do I set up my RaQ server to "catch all" e-mail addressed to a certain domain, ie., anyname@my_site.com?
6. How do I send a test message to an account on my Cobalt RaQ before my domain settings and DNS are in place? (i.e."username@xxx.xxx.xxx.xxx" the server's IP address)
7. How do I use another outside server to handle my e-mail?

Ecommerce FAQs

1. How can I set up real-time Credit Card Authorization and Processing?
2. What shopping cart programs are available and officially supported for the RaQ servers?
3. Will non-officially supported 3rd party shopping carts and/or free cgi-based scripts and carts work?

Scripting and Advanced Development FAQs

1. What development tools and resources are available on the RaQ environment?
2. How do I install PHP functionality on my RaQ server?
3. How do I install/enable MySQL?

1. How do I get SSL and how much does it cost?
2. How do I configure SSL with a certificate?
3. How do I access my virtual sites from within the SSL server?
4. Where can I find more information about Certificate Authorities (CAs)?

Helpful Software Links and Resources FAQs

1. Where can I find scripts that will run on my RaQ server?
2. What tools and utilities should I be aware of to help with my server?
3. Are there lists of developers to help with Web development or advanced programming?
4. Where else can I go for help with unix server issues?
5. Where can I download official RaQ Server Software and Applications?